Welcome to Tweelin Support
Find how-to information, answers to common questions, and open a case.
Frequently Asked Questions
General
It’s by design! We don’t want to distract you, so we chose not to notify you when possible. We believe the highest level of serendipity is making the wish to talk to a person, then receiving a suggestion to talk at the right moment for both, without intermediate steps.
However, we make sure to notify you if someone is busy or cancels/declines a wish.
Please, note that the acceptance notification exists in Microsoft Teams, in order to comply with their design policy.
We’ll get there! At the moment, Tweelin doesn’t consider personal preferences. It is a feature we will add soon. In the meantime, we want to minimize the risk of distracting people while driving, hence we don’t consider it a right moment to talk when someone is moving on a vehicle.
Never! Tweelin is designed to meet the most stringent enterprise security requirements. Any time a relevant event happens— e.g., your laptop goes from “away from computer” to “active” — that event is sent to the Tweelin Serendipity Engine that updates your current status with the new value. Every new value overrides the previous one, and no sensitive data is collected.
Furthermore, only calendar event headers are accessed and retained for a very short term only. This means we know that you are busy from time A to time B for an event with a certain number of participants, but we neither leverage nor retain any further information.
Tweelin allows you to aggregate wishes from multiple Tweelin accounts into one single pane. Imagine you have your own Tweelin account registered through your personal email. Then, you start a new job and your new company uses Tweelin. In order to leverage your company account, you can link the account associated with your work email address with the account related to your personal email. As a result, you will be able to manage both your personal and work-related wishes across all Tweelin applications you are using.
Unlinking the accounts results in a split, instead.
Check your spam folder for an email from Tweelin Inc. Sometimes, anti spam filters may erroneously categorize verification emails.
Tweelin App for Microsoft Teams
Although Tweelin is installed for the person you are trying to contact, there are some instances typically involving the new Microsoft Teams whereby the bot is not correctly deployed. This is a known issue affecting many Teams apps. These steps usually resolve the issues:
- Open Microsoft Teams on the wish receiver’s computer (not Teams for Mobile).
- Go to the Chat tab, right click on the Tweelin bot chat and delete the conversation.
- Right click on the Tweelin app (most likely pinned on the left navigation bar) and uninstall it. If you don’t see the app, you can click on the three dots in the left navigation bar (more apps) and find Tweelin in the list.
- Go to the Microsoft AppSource Store (+ Apps in the left navigation bar), search for Tweelin and reinstall it.
Tweelin for Microsoft Teams is a web application that can’t access your laptop telemetry, so, in order to determine the right moment to talk, the Tweelin Telemetry Agent is required to access the data needed to get you in contact with other people.
Tweelin for Android
Certain phones featuring custom versions of Android implement aggressive battery management policies that may stop the telemetry service, resulting in your phone to be considered as inactive.
We strongly recommend configuring Tweelin to maximize the lifespan of the telemetry service, by removing any battery usage restrictions for the Tweelin app. This is usually achieved by long-pressing the Tweelin app icon, then “App info” –> “Battery usage”. Depending on your phone, you may have one or more relevant settings to turn on. We recommend turning on the following ones, if present: “Allow unrestricted usage”, “Allow background activity”, “Allow auto launch”.
No! You just allow the Tweelin app to handle battery optimization, instead of the Android OS. This will allow Tweelin to access the data needed to connect you at the right time, rather than randomly get shut down by Android.
Please, note that, differently from many other consumer applications that continuously collect your personal data, Tweelin collects a few phone telemetry data points only if a wish to talk is actively being fulfilled. This means that, even if you allow Tweelin to unrestrictedly access your phone resources, the activity monitoring will strictly happen only if needed.
Likely, you have saved your friend’s phone number in your phone contacts with a label that isn’t associated with a mobile phone (e.g., Home or Fax). Try changing the label to “Mobile”, and relaunch the app, you should now see her user status correctly.
Tweelin allows you to send a special link via SMS to non-users. When the non-user clicks the link, your short term calendar availability in 15-min slots is shown through our web app. At that point, the receiver can pick as many slots as they want and submit. Once a selected time comes, you are invited to call your contact in an impromptu fashion.
All of it without any calendar event. Remember, we are here to remove events from your calendar, not to clog it more than it already is!
Don’t forget to tell your contact to get Tweelin after the call, so that next time you’ll experience real serendipity!
Tweelin for iOS
iOS tends to kill processes in the background to free up resources for other applications in the foreground. The only process that is not killed is the location service.
When Tweelin fulfills a wish to talk, it needs to be able to access your phone telemetry and, in order to do that, it relies on the location service to keep the telemetry collection alive.
Rest assured that your location coordinates are never utilized to determine the right moment to talk, neither are stored in any way.
iOS does not allow applications to ask for location permission beyond “While using the app”. Some time after the initial permission has been granted, iOS itself prompts the user to choose whether to grant access “always” .
Granting location service permission as “always” guarantees continuity in figuring out the right moment to talk, because it avoids iOS to kill the service, thus interrupting the telemetry collection needed to find the right moment to talk.
Please, note that, differently from many other consumer applications that continuously collect your personal data, Tweelin collects a few phone telemetry data points only if a wish to talk is actively being fulfilled. This means that, even if you allow Tweelin to “always” access location services, the activity monitoring only happens when needed to get you in contact with someone.
Likely, you have saved your friend’s phone number in your phone contacts with a label that isn’t associated with a mobile phone (e.g., Home or Fax). Try changing the label to “Mobile”, and relaunch the app, you should now see her user status correctly.
Tweelin allows you to send a special link via SMS to non-users. When the non-user clicks the link, your short term calendar availability in 15-min slots is shown through our web app. At that point, the receiver can pick as many slots as they want and submit. Once a selected time comes, you are invited to call your contact in an impromptu fashion.
All of it without any calendar event. Remember, we are here to remove events from your calendar, not to clog it more than it already is!
Don’t forget to tell your contact to get Tweelin after the call, so that next time you’ll experience real serendipity!
Tweelin Telemetry Agent for Windows
No! The Tweelin Telemetry Agent enables the Tweelin Serendipity Engine to consider your laptop activity when determining the right moment to talk. It doesn’t matter whether you make, accept or manage wishes from mobile or Microsoft Teams, the Tweelin Telemetry Agent makes the right moment more accurate in any case.
The only requirement to successfully provision the Tweelin Telemetry Agent is having a pre-existing Tweelin account, which can be created via any Tweelin mobile app or by setting up Tweelin for Microsoft Teams.
Please, check your spam folder for an email from Tweelin Inc. Sometimes, anti spam filters may erroneously categorize verification emails.
Before publishing any Microsoft Installer (.msi) version of the agent, we run an extensive scan using VirusTotal.com, and we publish the new version only if zero false positives have been detected across 60+ tested antiviruses.
However, it could happen that your antivirus definitions get updated and generate a false positive.
In case that happens, please, report the issue to our support team, and we will work on a fix asap.
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